Don’t let technical hiccups slow down your operations. AVDG Support services ensure that your connected technologies are performing optimally, 7 days a week. Our experts support your organization’s AV, automation, and networking systems through continuous monitoring, as well as defensive and proactive measures. When technical support is needed, we’re just a phone call or email away.
7 days, 8 am – 8 pm
365 days a year
guaranteed 30-minute response time
emergency on-site support
Monday – Friday, 5 pm – 8 pm, Saturday
& Sunday, 8 am – 8 pm*
priority response within 24 hours
*on-site support is billed (T&M)
through internet, network, AV system, and power monitoring
iOS device application installation
reboot capabilities allowing for the reboot of devices without needing to access software. Direct AVDG Expert Technician connection via email or phone
system health monitoring
AVDG’s “machine-learning” process allows us to preemptively address many common issues that would otherwise require a service visit.
The AVDG group is incredibly knowledgeable and passionate about anything needed. They are really efficient and can come up with multiple ideas and solutions. Service is prompt and well worth it! Just an awesome team to deal with.
4% of equipment / labor total with a MINIMUM of $2,400
AVDG simplicity service ensures that your organization receives priority support for any issues that arise during business hours. Issues requiring on-site visits from AVDG technicians are resolved within 12 business hours, at the most.
This critical support plan includes:
6% of equipment / labor total with a MINIMUM of $3,600
Our simplicity+ service gives you access to more support resources from AVDG, so that major issues are resolved even faster. Issues requiring on-site intervention from our technicians are resolved within 8 business hours.
8% of equipment / labor total with a MINIMUM of $4,800
Our worry-free support service is the ideal solution for organizations that need the fastest-possible response to technical issues. Issues requiring on-site intervention from our technicians are resolved within 4 business hours.
pre-paid ($660.00 minimum per service visit – $165 per hour)
Our commercial clients also have the option to purchase additional preventative maintenance visits above and beyond what is included in our service support agreements.
Need a hand? Our Expert Technicians are here to help. Schedule an on-site service visit now!