We are the premier integrator, redefining client experiences through leading-edge technology, unrivaled service, and passionate people.
We are focused on bringing the power of technology to create new experiences in the fields of smart homes, smart enterprises, and smart venues. Be a part of a talented team and embark on an exciting journey.
Are you looking to take your career to the next level? If you do, then be with an organization that is growing and helping each new generation stay up to date with the most advanced solutions in integration.
position summary: service technician
AVDG seeks a tech-savvy Customer Support AV Integration Specialist to be a vital part of our skilled Service team in our Support Center, helping to troubleshoot home/commercial automation systems, distributed video and audio, lighting, and other AV control systems.
The ideal candidate will use their expertise in home automation or commercial AV integration, passion for engaging with clients troubleshooting issues, and finding solutions. This position will be working for our Regional Operation Support Center, reporting to our Support Center Manager.
responsibilities will include, but will not be limited to the following:
- Provide remote support and system monitoring for clients throughout the US, proactively addressing system issues, documenting, and solving problems as they arise
- Knowledge of Control systems (Control4 / Savant / Crestron / Lutron) — make fundamental code changes and troubleshooting
- Perform service tasks in an efficient and quality conscious manner including, but are not limited to: Responding to client requests via phone/email, System Checks, & Client Check-in Calls
- Communicate proper steps and best practices to the client for the use of AV & Control system
- Remotely perform preventative maintenance of client systems (Via provided service tools)
- Perform remote installation of control programs (Control4 / Savant / Crestron / Lutron) Firmware — upload and download
- Test integrated systems and components via remote access