residential service technician

nashua, NH


job description

We are hiring for a new world!

We are the premier integrator, redefining client experiences through leading-edge technology, unrivaled service, and passionate people.

We are focused on bringing the power of technology to create new experiences in the fields of smart homes, smart enterprises, and smart venues. Be a part of a talented team and embark on an exciting journey.

Are you looking to take your career to the next level? If you do, then be with an organization that is growing and helping each new generation stay up to date with the most advanced solutions in integration.

position summary: residential service technician

As a residential service technician, you will play a critical part in within the Service Department. You will be the face of the company with our clients, providing support and ensuring the AV systems installed are working at optimal performance. You will effectively and efficiently execute on AVDG service calls, attend to escalated client needs, and assist with operational requirements, projects, and other duties and tasks.

  • Servicing and troubleshooting of home automation systems including distributed video, audio, and lighting control systems
  • Provide training to clients on use of AV systems
  • Make preventative maintenance visits to maintain client systems
  • Deliver service tasks in a timely and quality conscious manner
  • Retrofit cabling with minimal to no structural damage, equipment rack building and wiring.
  • Basic Network Troubleshooting
  • Troubleshooting of Security Cameras and NVR / DVR
  • Retrofit cabling with minimal to no structural damage, equipment rack building and wiring.
  • Loading control systems code either locally or remotely (AMX, Crestron, Control4, Savant, Lutron)
  • Work with programming environment of AMX, Crestron, Control, Savant, Lutron to perform code updates or code troubleshooting
  • Interface directly with clients or client representatives to determine issue(s) and effectively communicate resolution while establishing
  • Provide detailed reporting at the conclusion of each service call for record keeping


to join our band, you’ll need to have the following:

  • Minimum 2 years in audio/visual technician/service experience in residential environment.
  • Must have Advanced computer skills and knowledge of Windows applications, Microsoft Office, and web applications is required.
  • Knowledge of standard networking practices, configurations, and functions
  • Comfortable troubleshooting various networking and wireless issues
  • Able to create patch cables/network cables
  • Familiarity with Apple iOS products (Apple TV, iPad, Airport Express, iPhone/iTouch, etc.) as they relate to daily use for interfacing with and controlling integrated homes and/or home networks is required.
  • Must be able to navigate around PC, file structures, the control panel, and command line prompts.
  • Must have full understanding of the pre-wire, trim and final phases of a project, including proper use of all associated tools and Jobsite safety
  • Must have the ability to read and understand device layout drawings, and engineered schematics and provide redline corrections and construction blueprints as they pertain to A/V industry.
  • Familiarity with basic home construction best practices is required.

more about AVDG

Founded in 1996, Audio Visual Design Group (AVDG) is a leading design-build firm specializing in next-generation AV design & integration, revolutionizing smart homes, smart enterprises, and smart venues for clients across the United States. Our innovative, passionate, and technical culture allows us to deliver the most sophisticated systems and continuously change the AV landscape.

We live by the motto "exceptional by design." Exceptional tech. Exceptional people. Exceptional spaces. AVDG's world-class team and original smart-system solutions are among the best in the industry.

Since joining the Business Solutions Division of Guitar Center in late 2017, AVDG has provided new avenues of growth and opportunities to better support our clients and teams. As a result, Guitar Center is bolstering AVDG's high-growth trajectory and rigorously expanding our national footprint.

Visit https://avdg.com/

why join us?

At AVDG, you will join a diverse team of professionals who are passionate about Audio, Video, Lighting, and Control technologies. You have the freedom to apply and grow your unique talents in a work environment that values creativity, innovation, and collaboration. You have many opportunities to learn, including access to internal training programs like AVDG University, AVDG Institute, and paid industry certifications to expand your career and collaborate beyond Pro AV if you choose to.

Love this opportunity and want to apply? Please submit your resume and apply online today!

Guitar Center and AVDG is an Equal Opportunity Employer and provides fair and equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening by sending an email to [email protected].


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