need help? AVDG simplicity support is available

by AVDG
on March 30th, 2020
AVDG remote support is available

your safety & satisfaction are our top priorities

We recognize that this is a uniquely challenging time for everyone. As we all adapt to the situation surrounding COVID-19, AVDG is doing its part to ensure the safety of our clients, our communities and our AVDG family.

A vital part of our efforts is adhering to the CDC’s social distancing guidelines, without compromising the world-class service that AVDG is known for.

Among the many steps we are taking is reinforcing the availability of our remote support options. So you can get the support you need, wherever you are, without the need for a service visit.

remote service, no visits needed

You can count on our skilled technicians to keep your systems running smoothly without ever needing to step inside your residence or business.

With our Simplicity Support Plan, we can troubleshoot and resolve most issues remotely. We’ll communicate with you by phone or email. We can even connect to some systems remotely.

No matter what the issue, you can depend on our experts for fast and friendly support.

7 days a week

As many of us hunker down at home, there’s no reason that technical issues should stop you from enjoying your latest Netflix binge or family movie night.

Similarly, we understand how important it is for your home or business’s climate systems, security, lighting, and other systems to continue working properly during these uncertain times.

That’s why our remote assistance is available every day: 7 days a week, from 8 am to 8 pm. So even if an issue arises on a Sunday morning, we’re here for you.

we can prevent issues before they arise

Another key component of our Simplicity Service is ongoing remote monitoring of select systems.

Our technologies allow us to remotely monitor system health and make necessary optimizations. This happens automatically, before potential issues arise, without ever needing a support call or visit.

It’s just another way that we’re helping our clients reduce the risk of downtime, as well as service visits, during this unprecedented moment.

contact us to learn how

For more information about our Simplicity Support Service and remote assistance options, give us a call at 1-877-554-AVDG (2834) .

If you’re already enrolled in Simplicity, our remote support is already available to you. Simply call our support teams at 1-888-510-5302 or email us at service@avdg.com.

If you’re not enrolled, contact us today to discuss your options. For some systems, we can activate your Simplicity Service within 24 hours.

No matter what the situation, we’re here for you.

Please be safe and stay healthy.