Privacy Policy

 

This website is operated by AVDG, LLC, and this privacy policy applies to this website only.

At AVDG, LLC, we respect our customers and understand that you are concerned about privacy, so we’ve instituted policies intended to ensure that your personal information is handled safely and responsibly.

What information do we collect?

We collect various types of information depending upon how you use our site. When you submit an information request, we collect your name, address, email address, and phone number. When you become an AVDG, LLC registered client, we collect your name, home address, office address, email address, birth date, and password. This information is gathered to make your experience as a registered user as quick and easy as possible. When you submit a question to customer service, we need your email address to respond, and you also may provide us with various additional information to help us answer your question. We also may receive some information about you from other sources and may add it to your account information. For example, we might get your updated address from a shipper. We may acquire customer lists from other parties so that we may invite new people to visit AVDG, LLC.

Do we use cookies?

At AVDG, LLC, we use two kinds of cookies: session cookies and persistent cookies.

Session cookies exist only for as long as your browser remains open. Once you exit your browser, they go away. We use session cookies to maintain information we need to have in order for you to browse our website.

Cookies can be used by a Web site to recognize you. But that does not necessarily mean any personal information is stored in the cookies. At AVDG, LLC, we store no personal information about you in the cookies. Anything you choose to tell us about yourself (such as your address and email address) is stored safely and separately on our secured servers, and you need to provide a password to access it.

How do we use your information?

We may use your information in a number of ways, including the following: To enhance your online experience. For example, we may use it to recognize you and welcome you to the site for marketing and promotional purposes. For example, we send out emails, and direct mail to our online visitors and clients about products, services, or events that we think may be of interest to them. We also may send you offers for discounts or free services (e.g., replacements or upgrades) on our site or in our offices.

Do we share your information?

The information gathered may be shared with third parties, including responsible companies with which we have a relationship. We also share the information with third parties, including responsible companies with which we have a relationship. Like other companies, AVDG, LLC may use third-party advertising companies to serve ads (e.g., banners or links) on its behalf. These companies may employ cookies and action tags (also known as single-pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is anonymous. In most of the above situations, these third parties will receive your information because you will be visiting their Web sites or using their links and, in doing so, you may provide information directly to them. You, therefore, should refer to their privacy policies to understand how they handle your information and what kinds of choices you have. AVDG, LLC also may share your personal information with outside companies that perform services for AVDG, LLC. For example, we may retain an outside company to manage a database containing certain customer information or to create and distribute an email offering. In those situations, the outside party is performing work for AVDG, LLC, and AVDG, LLC takes appropriate steps designed to ensure your information is used only to provide the services requested by AVDG, LLC, and not for other purposes.

Additionally, AVDG, LLC may share account or other information when we believe it is necessary to comply with the law or to protect our interests or property. This may include sharing information with other companies, lawyers, agents, or government agencies in connection with issues related to fraud, credit, or debt collection.

And in the event that some or all of the business assets of AVDG, LLC are sold or transferred, we generally would transfer the corresponding information about our clients.

Finally, AVDG, LLC may share your personal information with unrelated outside companies so that they can directly market their products or services to you if we feel that a company offers products or services that we believe may be of interest. We also may provide you with the opportunity to sign up on our Web site to receive such email offers.

What choices do you have regarding the use of your information?

We provide you with a number of choices regarding our handling of your personal information.

If you do not want to receive emails from AVDG, LLC and/or do not want us to share your information with unrelated third parties for marketing purposes, please submit a request electronically by doing the following:

Please send an email to admin.commercial@avdg.com with the word “unsubscribe” in the subject line. In the e-mail, please include “Please do not send me email” if you do not want us to send you e-mails or “No third party sharing” if you do not want us to share information with a third party.

Note: Once you have submitted your request you should assume that it has been successfully received and your request is being processed. Please allow us ten business days from when the request was received to complete the removal.

You also may use the address and phone number above to request that we not disclose your personal information to unrelated third parties for marketing purposes. If you choose to write to us, please include your name, address and credit card account number (if you have one) and state “NO THIRD PARTY SHARING” in your request. Can I Access My Information?

Is my information secure?

AVDG, LLC is committed to doing its best to maintain the security of information collected on our site. To try to prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place the appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Encryption is a process by which a message or information is scrambled while it is in transit to AVDG, LLC. It is based on a key that has two different parts, public and private. The public part of the key is distributed to those with whom you want to communicate. The private part is for the recipient’s use only. So long as you use a browser that allows for encryption, when you send personal information to us, you use a public key to encrypt your personal information. If your information is intercepted during the transmission, it is scrambled and very difficult to decrypt. Once we receive your encrypted personal information, we use the private part of our key to decode it.

California Privacy Rights

California law entitles residents to ask us for a notice describing what categories of personal information we share with third parties for third parties’ direct marketing purposes. Unless you request us to or consent to us doing so, AVDG does not sell any personal information to third parties for their own direct marketing purposes. If you have questions about these practices, please contact us at admin.commercial@avdg.com.

Additional Provisions Under GDPR

If you are in a country that is governed by the European Union General Data Privacy Protection Regulation (“GDPR”), then you may be a “data subject” and the following may be applicable to you:

To the extent GDPR regulations regarding the processing of your personal data (“Personal Data”) apply to AVDG, LLC, under certain circumstances, we may be considered a “data controller.” Personal Data includes your name, address, email address, telephone number, job title, credit card information, social security number, and geolocation, some of which we may collect and process and some of which may be collected and processed by third parties. These third parties may be considered “data controllers” in their own right, and you should review their privacy policies. For example, when you submit an information request or register as a client you provide a name, address, phone number, and email address, and this information is processed and maintained using a third-party program. If credit card information submitted, it is acquired and maintained by another third party, not AVDG, LLC. Information on shipping is processed by the appropriate shipper.

We process your Personal Data only as necessary to offer and provide products to you. Our legal basis for processing includes:

  • Providing the products that you have purchased from us.
  • Complying with legal requirements.
  • Managing and improving our website and our relationship with you.
  • Providing you with information about our products and offerings.

We will retain your Personal Data only for so long as reasonably necessary to fulfill your order and offer additional products to you. We also retain your Personal Data for the time necessary to meet legal requirements and any applicable statute of limitations.

Because AVDG, LLC is in the United States, your Personal Data for which we may be considered the data controller will be transferred to the United States. We do not know where other providers may transfer your Personal Data.

Depending upon the laws applicable to you, the following rights may apply:

  • You have the right to object to our processing your Personal Data and, upon receiving such notice, we will stop processing your data, which may mean we cannot contact you. For example, without your Personal Data, we will not be able to arrange for calling, emailing, or providing service for you or your business.
  • You may restrict our processing your Personal Data.
  • You may ask to update your Personal Data on a going-forward basis.
  • You may request a copy of your Personal Data that we have stored and maintained.
  • You may request that your Personal Data be deleted, but some Personal Data may not be deleted for legitimate legal reasons.
  • You may request that your Personal Data be transferred to another party.

If you ask to exercise any of the above rights, you must send the request to admin.commercial@avdg.com. We will respond to your request as soon as possible.

If you have questions about this Policy or our privacy practices, please contact us at:

AVDG, LLC
Attn: Marketing
1640 W Hubbard St.
Chicago, IL 60622
1.888.505.1922
admin.commercial@avdg.com

Updates to This Policy

We may make changes to this Policy and may apply any changes to information previously collected, as permitted by law. When we make material changes to this Policy, we will notify you by posting the updated Policy on our website, and we will update the effective date at the end of this Policy.

Effective Date

This Policy is effective as of August 12, 2019.

 

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