zendesk

project details

San Francisco, CA

corporate, technology

background

Zendesk is an award-winning customer relationship management software developer that delivers its product to over 200,000 customers worldwide. Its software helps companies provide customer support via text, mobile, phone, email, live chat, and social media. The company’s headquarters in San Francisco represent a signature, showcase location that is a tangible representation of its brand.

AVDG was contracted to design, engineer, and install the AV components of the HQ Executive Briefing Center at Zendesk headquarters in 2019. In partnership with the client, we developed a technology plan that demonstrated the company’s brand, culture, and customer impact, while providing an opportunity for them to host their top customers and discuss their needs.

Zendesk space by AVDG

display systems

LCD displays were installed in multiple rooms, including the lobby, lounge, training room, kitchen, dining room, living room, and conference rooms. They ranged in size from 55” to 130” LED video walls, which were installed in the living room and hospitality lounge.

video conferencing systems

Live video conferencing capabilities were installed in conference rooms, dining room, kitchen, and training room. Each of these spaces was equipped with an HD camera and HDMI connection for conferencing and content sharing.

audio systems

Multiple rooms were equipped with audio equipment appropriate to the space, including:

  • Ceiling-mounted, in-ceiling recessed, and in-wall flush-mounted loudspeakers
  • USB sound bars and speakerphones
  • Microphone arrays
  • Amplifiers
  • Cables, connectors, and support hardware, which were housed behind the displays.

control systems

control system processor was provided to host graphical user interfaces (GUIs) to provide control of background music scheduling and volume, source selection and layout control for the video walls, lighting control, and control of the skylight shades. It was programmed to run on an Apple iPad as well as a touch panel in the living room.

Wall-mounted keypads were provided to control volume locally in the dining room, balcony, kitchen, and living room.