AVDG Support ensures that your systems work as they should—always. With every residential installation we offer 2 years of support, remote system monitoring, and preventative maintenance. We support your home’s technologies through continuous monitoring, as well as defensive and proactive measures. When technical support is needed, we’re just a phone call or email away.
service clients across
percent of tickets are
years support included with every project*
simplicity system health monitoring
AVDG Simplicity is a comprehensive support plan that is included with every new residential project for 2 years after installation. This critical plan is a testament to our unwavering commitment to every project. It gives you access to our expert support teams whenever you need it, plus it includes our system health monitoring service to ensure your technologies continue to function optimally.
This plan includes:
- remote support 8am–8pm, 7 days a week
- priority on-site support, 8am–5pm, Mon–Fri
- program optimization through internet, network, AV system, and power monitoring
- remote system monitoring of critical systems inclusive of client notifications if internet outage persists · for longer than 30 min., if any critical network devices fall offline, and if any critical control systems malfunction
- annual preventative maintenance visits
*Priority on-site support during standard business hours, anticipated response within 24 business hours (3 business days).Parts & labor not covered under manufacturer’s warranty billed separately.
Residential clients also have the option of choosing standalone packages for Simplicity system health monitoring, available with or without our 7-day remote support included. Our Simplicity monitoring packages include program optimization, plus iOS device system control reboot capabilities and Direct AVDG Expert Technician connection via email or phone.We keep your systems working like they should, while giving you access to our expert technical support teams when you need them.
annual preventative maintenance
AVDG offers preventative maintenance visits to identify and resolve potential issues before they arise. We will provide a thorough inspection of each system, resolve any issues identified, thoroughly clean the system components, and provide a detailed summary of work performed. We can also provide a pre-event system check to prevent potential issues before they occur.Annual preventative maintenance visits are included with each new residential installation for 2 years at no extra cost.
7 days, 8 am – 8 pm
365 days a year
guaranteed 30-minute response time
priority on-site support
Monday – Friday, 8 am – 5 pm*
through internet, network, AV system, and power monitoring
iOS device application installation
reboot capabilities allowing for the reboot of devices without needing to access software. Direct AVDG Expert Technician connection via email or phone
system health monitoring
AVDG’s “machine-learning” process allows us to preemptively address many common issues that would otherwise require a service visit.
what our clients say
“I am so impressed with the excellent professional service I have been receiving from AVDG! The technicians who come out are knowledgeable and tidy. The staff goes above and beyond to help me, if I need it. The follow-up is especially great. Kudos!”
minute or less response time to initial requests
percent of service tickets are
resolved within 15 minutes
percent of service tickets are resolved remotely
percent of on-site service issues are resolved during a single visit
dedicated office and field service team
on average AVDG's service clients maintain AVDG as their service provider for more than 7 years.
Need a hand? Our Expert Technicians are here to help. Schedule an on-site service visit now!