7 days, 8 am – 8 pm
365 days a year
guaranteed 30-minute response time
emergency on-site support
Monday – Friday, 5 pm – 8 pm, Saturday
& Sunday, 8 am – 8 pm*
priority response within 24 hours
*on-site support is billed (T&M)
through internet, network, AV system, and power monitoring
iOS device application installation
reboot capabilities allowing for the reboot of devices without needing to access software. Direct AVDG Expert Technician connection via email or phone
system health monitoring
AVDG’s “machine-learning” process allows us to preemptively address many common issues that would otherwise require a service visit.
I am so impressed with the excellent professional service I have been receiving from AVDG! The
technicians who come out are knowledgeable and tidy. The staff goes above and beyond to help me, if I need it. The follow-up is especially great. Kudos!
The AVDG System Health Monitoring service was designed for the optimization of your home and electronic systems.
This critical support plan includes:
In combination with the simplicity system health monitoring solution, you can add remote assistance to specific locations in your home. This includes the program optimization, plus iOS device system control reboot capabilities and Direct AVDG Expert Technician connection via email or phone.
AVDG offers preventative maintenance visits to identify and resolve potential issues before they arise. We will provide a thorough inspection of each system, resolve any issues identified, thoroughly clean the system components, and provide a detailed summary of work performed.
AVDG also offers annual preventative maintenance to ensure that all installed technologies are running smoothly. An experienced AV service technician will be available on site to address any issues that are identified. We can also provide a pre-event system check to prevent potential issues before they occur.
Need a hand? Our Expert Technicians are here to help. Schedule an on-site service visit now!