digital communication is more vital than ever before - how we're helping our clients adapt

full-service support

The Simplicity Support Plan is the perfect complement for the management and use of your AV smart systems. Enjoy the peace of mind that comes with knowing our team of experts are continually monitoring the functionality and connectivity of your systems. AVDG’s highest level of expertise is used to monitor and defend your system, working to resolve issues before they come to your attention. As needed, your AVDG expert technician can provide remote technical support to address issues that might arise.

remote assistance

email/phone support
7 days, 8 am – 8 pm
emergency on-site support
Monday – Friday, 5 pm – 8 pm, Saturday
& Sunday, 8 am – 8 pm*
guaranteed 30-minute remote support
response time
priority on-site support response time
within 24 hours*
software notification
notices of any major events detected
*on-site support is billed (T&M)

learn more about our remote assistance service

system health monitoring

program optimization through internet, network, AV system and power monitoring.iOS device application installation
reboot capabilities allowing for the reboot of devices without needing to access software. Direct AVDG Expert
Technician connection via email or phone

learn more about our system health monitoring

system summary

In addition to remote assistance and system health monitoring clients are provided a system summary that details support ticket status updates, system auto-reboots performed on the client’s behalf, and cost savings per month. The frequency of the summary is indicated by the client.