Client Service

While we pride ourselves on creating your perfect control system, we also understand that sometimes technology and software can need adjustments to get back to their pristine state. During those times of incredible but very short lived frustration, we will be there to make things right.

Our Expert Technicians are always just a phone call or email away. 

Request Assistance 

 Monday – Friday 8 am – 5 pm

If you are requesting assistance during our normal business hours, please submit your request by calling 888.495.0275. We will immediately work to assign one of our local Expert Technicians to your service request and resolve your request as soon as possible. 

After hours
Monday – Friday 5 pm – 8 pm; Saturday and Sunday 8 am – 8 pm

If you need support after our normal business hours, please submit your request via the following options:

– Call 888.495.0275 and leave a message
– Email support at support@avdg.com
– Fill out the form below

Please allow up to 30 minutes for a response when a request is submitted after hours. We will work diligently to assign one of our local Expert Technicians to your request and resolve the matter promptly.

Clients must be enrolled in an active Simplicity (formerly STAR) Support Agreement to receive after hours support and / or emergency support. Please contact our office at 888-505-1922 or support@avdg.com if you are interested in getting signed up.

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