about our support

about our support

Our skilled service teams are on call to support your systems whenever you need it. In addition to our remote assistance and on-site support options, our experts can continually monitor the functionality and connectivity of your systems to ensure they’re working optimally. AVDG’s highest level of expertise is employed to monitor and defend your system, working to resolve issues before they come to your attention. As needed, your AVDG Expert Technician can provide remote or on-site technical support to address any issues that arise.
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why AVDG

3,250

service clients across
North America

85

percent of tickets are
resolved remotely

remote system
monitoring

email, phone &
emergency
on-site support,
7 days a week

3,250

service clients across
North America

85

percent of tickets are
resolved remotely

remote system
monitoring

email, phone &
emergency
on-site support,
7 days a week

our remote assistance

email/phone support
7 days, 8 am – 8 pm

emergency on-site support
Monday – Friday, 8 pm – 5 pm

guaranteed 30-minute remote support
response time

priority on-site support response time
within 24 hours*

software notification
notices of any major events detected

what our clients say

“We can’t say enough positive things about AVDG. When our internet went down, while the kids were e-learning it is stressful to say the least. It was the weekend and Malcom from New Hampshire was so patient and kind and helped us step by step to get everything back up and working. He was able to do that all remote. He still recommended we have a local representative come to our house to just double check and fix some things that could only be done in person. Eric from Chicago came and again, was so helpful and thorough, answered all of our questions and went the extra mile to make sure everything was as it should be. Thank you AVDG! For any of your technical needs AVDG is who to contact!”

– Lisa F.

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Need a hand? Our Expert Technicians are here to help. Schedule an on-site service visit now!

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