about our support
about our support
why AVDG
3,250
service clients across
North America
85
percent of tickets are
resolved remotely
remote system
monitoring
email, phone &
emergency
on-site support,
7 days a week
3,250
service clients across
North America
85
percent of tickets are
resolved remotely
remote system
monitoring
email, phone &
emergency
on-site support,
7 days a week
our remote assistance
email/phone support
7 days, 8 am – 8 pm
emergency on-site support
Monday – Friday, 8 pm – 5 pm
guaranteed 30-minute remote support
response time
priority on-site support response time
within 24 hours*
software notification
notices of any major events detected
what our clients say
“We can’t say enough positive things about AVDG. When our internet went down, while the kids were e-learning it is stressful to say the least. It was the weekend and Malcom from New Hampshire was so patient and kind and helped us step by step to get everything back up and working. He was able to do that all remote. He still recommended we have a local representative come to our house to just double check and fix some things that could only be done in person. Eric from Chicago came and again, was so helpful and thorough, answered all of our questions and went the extra mile to make sure everything was as it should be. Thank you AVDG! For any of your technical needs AVDG is who to contact!”
– Lisa F.
book service
Need a hand? Our Expert Technicians are here to help. Schedule an on-site service visit now!