the AVDG process | what to expect from start to anytime after

on February 28th, 2020
AVDG AV Process

Our approach to every project begins with a thorough understanding of each client’s needs and objectives. As a partner, we listen to you and look forward to conceptualizing your vision. Our two decades of experience enables us to quickly identify scope, while also providing key insight and recommendations that will help to bring that vision to life.

While every project is unique, over the past 20 years we have developed an effective, proven process that ensures the successful completion of each new initiative. This process is customized for every partner, while following a general framework of project phases that help streamline the project and set the right expectations.


Every project begins with a consultation, which helps us to get to know you and your unique objectives. We consider the consultation process to be critical to the success of every project. You’ll meet with our experts for a low-pressure discussion about your space and needs. We’ll use this time to:

  • Gather your valuable input
  • Survey the space
  • Propose solutions to your unique challenges
  • Answer any questions you have


Bringing your vision to life will require a thorough and accurate assessment of your site. Our skilled engineers and sales leaders will perform a highly detailed site inspection and will begin mapping the project requirements. As part of the assessment phase, we will:

  • Perform a detailed site survey
  • Formally present our proposed plans
  • Outline how we plan to collaborate with your project’s stakeholders
  • Propose solutions to streamline systems and optimize efficiency

design & engineering

The design and engineering phase brings more of our experts into the process, harnessing their talents to bring the planning to life. Our skilled designers and engineers will draft highly detailed images and documentation specifying exactly how your systems will be deployed and configured. Depending on the project, this step may include:

  • AutoCAD drawings of your space and systems
  • Finalized planning and project documentation
  • 3D design renderings

project management

Ongoing project management is essential to the success of your project. Our experienced project managers will closely monitor each stage of the process, ensuring that the project stays on track and in adherence to the specifications. Our project management teams are intimately involved with all aspects of the project, helping to:

  • Communicate updates with stakeholders
  • Oversee collaboration of all AVDG teams
  • Ensure all documentation is developed and followed
  • Oversee system installation


AVDG has an unparalleled industry reputation for the quality and dependability of its systems, and a key reason for that is our meticulous commissioning process. After installation is complete, we employ a diverse team of testers and AV problem-solvers to ensure the system works flawlessly.

  • Complete system calibration
  • Comprehensive testing
  • Performance evaluations by AVDG and project stakeholders

client hand-off

After we’ve thoroughly tested and optimized the system, we present the completed installation. Our teams walk you through the system carefully, demonstrating how to use it and answering any questions. Depending on the project, the hand-off stage may include:

  •  User training
  • System walk-throughs
  • Service support options


We’re here to support you and your system whenever you need it. AVDG’s Simplicity Service option gives you peace of mind that our experts are continually monitoring the functionality and connectivity of your systems. And when you need help, they’re only a phone call or email away. Our Simplicity Support Plan includes:

  • Phone/email support, 7 days a week
  • Emergency on-site support
  • Guaranteed 30-minute remote support
  • Priority on-site support within 24 hours

learn more about our service plans

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